Remote monitoring and management (RMM) is a type of software that’s designed to provide remote assistance to managed service providers such as Paradyn and proactively monitor client endpoints, networks and devices using an agent (a small software footprint). As IT issues are resolved off-site, it saves businesses time and money.
Benefits of Remote Monitoring and Management
- Helps small and medium-sized businesses with enterprise-level automation
- Flagging of potential IT issues before they develop into severe problems
- Facilitates optimal network stability
- Improves performance and lifespan of clients’ systems
- Ensures better end-user productivity
- Facilitates increased customer loyalty and satisfaction
- Helps MSPs to exercise greater control over client-related issues
- Helps MSPs to provide better service and expand their client base
