Paradyn Delivers 24/7 Managed Firewall Services to the National Cancer Registry Ireland
The Challenge
The National Cancer Registry Ireland (NCRI) is responsible for collecting, safeguarding, and analysing highly sensitive patient and clinical data across the country. With cyber threats against healthcare and public sector bodies continuing to rise, NCRI needed assurance that its firewall estate — the first line of defence protecting this sensitive data — was being monitored, managed, and optimised around the clock, not just during business hours. NCRI’s ICT team faced a challenge familiar to organisations of its size: limited internal resources to provide true 24/7 security monitoring, a need for deep visibility into firewall activity and policy changes, and a requirement for a partner who could demonstrate both technical depth and public-sector-grade governance, reporting, and compliance standards.
The Solution
Paradyn designed and delivered a fully managed, 24/7 firewall service for NCRI, built around continuous monitoring, proactive threat management, and transparent governance. The service is run end-to-end by Paradyn’s dedicated security team, covering monitoring, threat detection, and incident response around the clock, and operating to ISO 27001 standards throughout.At the core of the service is Paradyn’s own monitoring and analytics capability, giving NCRI deep, real-time visibility into firewall activity — including log analysis, network forensic auditing, bandwidth monitoring, and detailed reporting on policy and rule usage. This means NCRI’s ICT team always knows what’s happening across its firewall estate, without having to resource that visibility themselves.
Conclusion
Proactive Threat & Change Management
Threat management is handled proactively by Paradyn’s security team, who continuously track national and international threat intelligence and translate it into direct action on NCRI’s environment, routing relevant findings through Paradyn’s structured ticketing and service management process. All firewall policy and configuration changes are governed by a pre-agreed Change Management process, documented in a dedicated Paradyn Runbook, giving NCRI a full audit trail of who changed what, when, and why.
Incident Response & Escalation
Incident response is underpinned by Paradyn’s four-tier priority model with firm, pre-agreed SLA targets and backed by Paradyn’s structured escalation path, running from the assigned engineer through to CTO and COO level, ensuring serious incidents get the right attention, fast.
Reporting & Compliance
Beyond day-to-day operations, Paradyn provides monthly and quarterly reporting on incidents, prioritisation, and alerting, along with scheduled review meetings with NCRI’s ICT team, so the service continues to evolve alongside their needs. Throughout, Paradyn’s service is built to support NCRI’s compliance obligations, with reporting aligned to frameworks including ISO 27001, GDPR, NIST, and PCI-DSS — a critical requirement for an organisation handling sensitive health data.
The Result
By combining firewall expertise with round-the-clock management, Paradyn gave NCRI the continuous protection and visibility it needed without requiring an in-house security monitoring team. The engagement reflects Paradyn’s broader track record supporting over 50 government agencies with reactive and proactive security services, and reinforces its position as a trusted security partner in the Irish public sector.
“This partnership gives NCRI the confidence that our firewall estate — and by extension, the sensitive data we’re entrusted with — is being watched and managed proactively, every hour of every day, by a team that understands both the technical and compliance demands of our sector.”
Alan Gibson, Infrastructure Development Officer – National Cancer Registry Ireland
“NCRI needed more than a managed firewall service — they needed a partner who could bring public-sector-grade governance, reporting, and 24/7 responsiveness to a genuinely high-stakes environment. We’re proud to be that partner.”
Fergal Meehan, Chief Commercial Officer – Paradyn
